A

Submit a repair request via the support form. Our team will evaluate the case and guide you through shipping, repair, replacement or on-site service procedures.

A Yes. We support OEM/ODM customization, including thermal algorithms, image fusion, tracking modules, and AI-based analytics.

A Typical response time is within 24 hours for standard inquiries and within 4 hours for priority customers with service agreements.

A Yes. Our engineers provide remote diagnostics, system walkthroughs, real-time configuration assistance, and operator training sessions.

A Most EO/IR and thermal imaging products include a 12-month standard warranty, with extended coverage available for professional or government-level projects.